Around November 2016 PIGO Multimedia will be switching over to a more enhanced Support Ticket System.
What does this mean for you; our family of clients?
How Will Our Clients Benefit…
1. – Support Ticket System will allow us to seamlessly track all client communication and allowing multiple staff to view/respond.
We will no longer be using emails for Support and Requests. You will be given a unique login area where you will be able to track all of your communication with us as we look forward to serving you in a stellar and timely fashion.
2. – Knowledgebase System allows us to provide answers to your common questions and topics, while reducing our support load.
3. – File Attachment Uploading will be supported through the ticket system to allow us to receive files from our clients.
4. – Ticket Escalation allows us to keep you on top of tickets, with auto responders and notifications when tickets are needing to be expedited.
5. – Support by Departments allow us to route your support tickets and requests to the appropriate, assigned department.
6. – Network Status Tools gives us the ability to post a dedicated page for notifying our clients of both current & scheduled maintenance/issues on your network.